We offer both basic and advanced technical services, as well as user and admin training, enabling you to do everything you need to. Our tiered support packages allow you to spend more time finishing tasks and helping clients and patients—and less time trying to make your technology work properly. Do you want to reduce the number of hours it takes to create documentation? Do you wish you could empower your team to accomplish goals they previously hadn’t had the bandwidth or knowledge to perform? Our team of technical experts is ready to assist you.
Please note: All of the plans below include 1 year of knowledgebase access
Think of this option as simply a one-session, one-hour block of time for anything you need. That means that we can apportion the time as you desire. Assist Me is perfect for simple installations paired with a short training, or advanced configuration of an installed solution.
Do you know what to do if an error message pops up while you’re transcribing a recording? If your dictations no longer download to your computer? Don’t get wrapped up in hours of troubleshooting. Instead, sign up for a full year of dictation, transcription, and speech recognition support. Since our technicians handle these types of issues regularly, we can resolve them efficiently and get you back up and running. Technical problems don’t have to be big obstacles. With Support Me, you get access to a year of professional support—via email, chat, or phone—to address any errors, failures, or other breakdowns.
This level of support gives you all of the benefits of Support Me, plus one hour of personalized training, installation, and customization via remote desktop streaming software. Enjoy one year of technical assistance, by phone or via remote session, for any errors or issues that arise. You also have access to live chat support and our ticketing service. Creating a ticket is excellent for getting answers to questions that can’t be found in the knowledgebase, or that arise after normal business hours. Tickets receive a response within 24 hours of inquiry
This level of support gives you all the benefits of Support Me, plus four hours of personalized training, installation, and customization via remote desktop streaming software. You can set appointments with us when it’s convenient for you, and we’ll keep track of how much time you have left. We’ll also subdivide the four hours, which is an advantage over buying multiple Assist Me packages. You can get your software and hardware installed and configured, learn all the ins and outs, and then get customizations that fit your needs exactly!
This level of support includes everything found in our Tier Two package, plus four more hours of installation, training, and customization— for a total of eight hours. These extra four hours are usually required for advanced services such as: custom command development, enterprise workflow configuration, server installation, client deployment, and virtual environment integration.