This level of support gives you all of the benefits of Support Me, plus one hour of personalized training, installation, and customization via remote desktop streaming software. Enjoy one year of technical assistance, by phone or via remote session, for any errors or issues that arise. You also have access to live chat support and our ticketing service. Creating a ticket is excellent for getting answers to questions that can’t be found in the knowledge base, or that arise after normal business hours. Tickets receive a response within 24 hours of inquiry.